Refund policy
Returns & Refund Policy – ForeverInPillows.com
Last updated: 25/07/2025
At ForeverInPillows.com, we want to ensure your complete satisfaction with our products. This policy outlines how returns, exchanges, and replacements are handled.
If the return is caused by the customer
The customer is responsible for the shipping costs. The exact amount will depend on the carrier chosen.
If the return is due to our responsibility
For issues such as damaged or incorrect products, the customer will not bear any shipping costs.
1. Personalized Products
1.1. Due to the customized nature of these items, returns or exchanges are not accepted unless there is a manufacturing defect.
1.2. Please double-check all details before completing your order, as we cannot correct personalization mistakes after production.
2. Non-Personalized Products
2.1. For non-personalized items, we accept returns within 14 days of delivery, in accordance with the right of withdrawal.
2.2. The product must be returned in perfect condition, unused, and in its original packaging.
3. How to Start a Return
3.1. To initiate a return, email us at help@foreverinpillows.com with the following information:
- Order number
- Reason for the return
- Photos (if the item is defective or damaged)
3.2. Once approved, we will send you the return instructions.
3.3. Return shipping costs are the customer’s responsibility, except in cases of defects or shipping errors.
4. Defective or Damaged Products
4.1. If your item arrives damaged or defective, you must notify us within 7 days of delivery.
4.2. A replacement will be sent at no additional cost, or an alternative solution (such as a refund) will be offered depending on the situation.
5. Refunds
5.1. After we receive and inspect the returned item, your refund will be processed within 10 business days.
5.2. Refunds are issued to the same payment method used for the purchase.
6. Items Not Eligible for Return or Exchange
6.1. Personalized products (unless defective).
6.2. Items that are not in their original condition or show signs of misuse.
7. Contact Us
If you need more information or have any questions about our returns and refund policy, feel free to contact us:
📩 Email: help@foreverinpillows.com
Thank you for choosing foreverinpillows.com — we’re here to help with anything you need regarding your order.