Shipping policy
Shipping Policy – ForeverInPillows.com
Last updated: 25/11/2024
At ForeverInPillows.com, we work to ensure that your order arrives safely and within the expected timeframe. Below you’ll find all the details about our shipping methods and conditions.
1. Processing Times
1.1. Order processing for personalized products may take 1–3 business days, depending on the complexity of the request.
1.2. For non-personalized products, processing takes up to 2 business days after payment confirmation.
2. Shipping Methods and Delivery Times
2.1. We offer worldwide shipping, with estimated delivery times depending on the destination:
- Europe: 5–10 business days after dispatch
- North America: 7–12 business days after dispatch
- South America: 10–15 business days after dispatch
- Asia: 7–14 business days after dispatch
- Africa: 10–20 business days after dispatch
- Oceania (Australia & New Zealand): 10–15 business days after dispatch
2.2. Delivery times are estimates and may vary due to external factors such as customs inspections, carrier delays, or local holidays.
2.3. Once your order has been shipped, you will receive a tracking link to follow its journey until delivery.
3. Shipping Costs
3.1. Shipping costs are calculated at checkout based on the destination and the weight of the order.
3.2. During promotions or special campaigns, shipping may be free for orders above a specified amount.
4. Order Tracking
4.1. As soon as your order is dispatched, you will receive an email with a tracking code and instructions to monitor the delivery.
4.2. It is the customer’s responsibility to follow the shipment using the tracking number provided.
5. Failed Deliveries
5.1. If delivery cannot be completed due to absence at the address or incorrect shipping information, the customer will be responsible for any additional reshipping fees.
5.2. Please ensure the details provided at checkout are correct and complete.
6. Lost or Damaged Orders
6.1. In case your order is lost or damaged during shipping, please contact us at help@foreverinpillows.com within 7 business days of the estimated delivery date.
6.2. We will work with the carrier to resolve the issue and, when applicable, provide a replacement or refund.
7. Shipping Restrictions
7.1. We currently do not ship to countries or regions where postal or carrier services have specific restrictions.
7.2. You can check at checkout whether we ship to your location.
8. Contact Us
If you have any questions or need further information about our Shipping Policy, feel free to reach out to our team:
📩 Email: help@foreverinpillows.com